Frequently Asked Questions
FAQ - Coolzen
- Turn ON the device by clicking the Power Button.
- Connect Coolzen to your phone via Bluetooth through the Unpause App.
- Once connected, place Coolzen in a CoolTac Strip provided and expose the adhesive by peeling away the paper.
- Place Coolzen on the back of your neck and enjoy your therapy.
The device utilizes a cooling mechanism to trigger the body’s natural cooling mechanism to kick in and lower the body temperature. This in turn arrests the hot flash episode proving relief to the user.
A single charge can provide up to 10 therapies a day for lasting up to 3 days. This can vary based on frequency of therapies per day.
The LED on the device will start blinking orange when your device battery is low. The battery percentage can also be viewed on the app.
Each therapy lasts 50 seconds with a break of 7 minutes between simultaneous therapies.
Yes, a dedicated mobile app not only allows you to control the device but also provides insights into your hot flash patterns, helping you better manage symptoms over time.
Yes, the Unpause app records and analyzes hot flash data collected from Coolzen over time.
Yes, Coolzen can be worn during the day and while sleeping.
If you run Coolzen several times in a row, it can heat up and will need to cool down before the next use. Please wait for approximately 10 minutes for the device to cool down before running a therapy again.
The device is designed to benefit individuals experiencing hot flashes and can be used by women of any age and stage of menopause.
Coolzen has a 14-day return policy, where it can be returned during this period through the dashboard section of your account if it is in unused and unopened condition. (Return policy)
Coolzen comes with a 1- year limited service warranty where our team will help troubleshoot any issues you might be having and will provide a full replacement free of cost if there is a manufacturing defect.
Coolzen is CE and UKCA certified. Coolzen is NOT a medical device. This product is NOT intended to diagnose, treat, cure or prevent any disease or illness. Rather, it is intended to improve comfort and promote wellness. The app-related sharing of personal physiological data is not designed to serve as a replacement for professional medical advice. If you have any questions regarding your health or a medical condition, we strongly recommend seeking guidance from a physician or qualified health professional.
FAQ - CoolTac Strips
CoolTac Strips are made using biocompatible medical- grade silicone adhesive which is extremely soft to touch and doesn’t cause any reaction to the skin.
A single strip can be used continuously for up to 24 hours.
The strip is designed to be SINGLE use for hygiene reasons. Please do not reuse a strip once worn.