Frequently Asked Questions
FAQ - Coolzen
How do I use Coolzen?
- Turn ON the device by clicking the Power Button.
- Connect Coolzen to your phone via Bluetooth through the Unpause App.
- Once connected, place Coolzen in a CoolTac Strip provided and expose the adhesive by peeling away the paper.
- Place Coolzen on the back of your neck and enjoy your therapy.
How does Coolzen reduce hot flashes?
The device utilizes a cooling mechanism to trigger the body’s natural cooling mechanism to kick in and lower the body temperature. This in turn arrests the hot flash episode proving relief to the user.
How many uses can a single charge provide?
A single charge can provide up to 10 therapies a day for lasting up to 3 days. This can vary based on frequency of therapies per day.
How do I know when my Coolzen needs to be charged?
The LED on the device will start blinking orange when your device battery is low. The battery percentage can also be viewed on the app.
How long does one therapy cycle last?
Each therapy lasts 50 seconds with a break of 7 minutes between simultaneous therapies.
Does it come with a companion mobile app for tracking hot flash patterns?
Yes, a dedicated mobile app not only allows you to control the device but also provides insights into your hot flash patterns, helping you better manage symptoms over time.
Can Coolzen track and provide insights into hot flash patterns over time?
Yes, the Unpause app records and analyzes hot flash data collected from Coolzen over time.
Can I use Coolzen during sleep?
Yes, Coolzen can be worn during the day and while sleeping.
Why is my Coolzen overheating?
If you run Coolzen several times in a row, it can heat up and will need to cool down before the next use. Please wait for approximately 10 minutes for the device to cool down before running a therapy again.
Is Coolzen suitable for all ages and stages of menopause?
The device is designed to benefit individuals experiencing hot flashes and can be used by women of any age and stage of menopause.
Can I return Coolzen if I don’t like it?
Coolzen has a 14-day return policy, where it can be returned during this period through the dashboard section of your account if it is in unused and unopened condition. (Return policy)
What do I do if my device stops working?
Coolzen comes with a 1- year limited service warranty where our team will help troubleshoot any issues you might be having and will provide a full replacement free of cost if there is a manufacturing defect.
Is Coolzen a medical device?
Coolzen is CE and UKCA certified. Coolzen is NOT a medical device. This product is NOT intended to diagnose, treat, cure or prevent any disease or illness. Rather, it is intended to improve comfort and promote wellness. The app-related sharing of personal physiological data is not designed to serve as a replacement for professional medical advice. If you have any questions regarding your health or a medical condition, we strongly recommend seeking guidance from a physician or qualified health professional.
FAQ - CoolTac Strips
Will it hurt my skin?
CoolTac Strips are made using biocompatible medical- grade silicone adhesive which is extremely soft to touch and doesn’t cause any reaction to the skin.
How long can I wear a single strip for?
A single strip can be used continuously for up to 24 hours.
Can the same strip be used multiple times?
The strip is designed to be SINGLE use for hygiene reasons. Please do not reuse a strip once worn.