Terms of Use

Please read the following terms of use (“Agreement”) carefully before using the services (as defined below) offered by RU Medical Ltd. (“us”, “we”, “our” or“RU Medical”). This agreement sets forth the legally binding terms and conditions for your use of the Coolzen software embedded within the Coolzen Device, the Unpause subscription service(s) used in conjunction with the Coolzen Device(s) (“Subscription” or “Membership”), and the services, features, content, websites (or other linked pages) or applications offered, from time to time, by RU Medical in connection therewith (collectively, the “Service(s)”). These terms cover important information about services provided to you and any charges and amounts we bill you. These terms include information about future changes to these terms and automatic renewals.

“You” and “your” refer to the person accessing or using the services, or if you create an account on behalf of an employer, company, organization, or other entity, then (i) all references to “you” herein includes you and that entity, and (ii) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this agreement, and that you agree to this agreement on the entity’s behalf.

By accessing and using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by this Agreement and the RU Medical Privacy Policy (https://unpause.club/privacy-policy ) (the “Privacy Policy”), which is incorporated into this Agreement by this reference. If you do not accept this Agreement and the Privacy Policy, you are not authorized to use the Services.

While all of this Agreement is important, you should pay particular attention to: (a) when we may terminate this Agreement, how your Membership automatically renews and your associated payment obligations (see Sections 5 and 10); (b) the fact we do not give medical advice (see Section 8); (c) the situations where you may have to compensate RU Medical for losses (see Section 11); (d) the disclaimers in Section 12; and (e) our liability to you (see Section 14).


The Services allow you to track, manage and share wellness-related information collected by the Coolzen Device. The Services are provided to you by RU Medical, in connection with our partners, service providers, sponsors, or other affiliates. So that we may safely and responsibly manage our website and mobile applications for all our users, your use of the Services is subject to this Agreement and the Privacy Policy. RU Medical may modify this Agreement, the Privacy Policy, Content and/or the Services at any time and such modification will be effective upon posting such modifications to the Services. By continuing to access or use the Services after such modification, you are agreeing to be bound by the modified Agreement, Privacy Policy, Content and/or the Services, as applicable. In the event a modification has an adverse impact on your rights and obligations contained herein or the Services and/or Content provided to you (in each case as decided by RU Medical acting reasonably), you may terminate this Agreement within ten (10) days of the modification coming into effect by notifying us in accordance with Section 16 and we will provide you with a pro rata refund of any Membership Fee paid by you in advance reflecting the period where you did not benefit from the Services as a result of such termination. Whether you purchased a Membership or received a Membership from a third party, this Agreement will apply to your use of the Services in conjunction with a Membership.


The Unpause Membership includes a Coolzen Device, charging accessories, monthly supply of CoolTac Strips, plus access to the Unpause app, which provides personalized therapy, symptom tracking, and personalised menopause report. RU Medical offers three Membership options – 6-Month, 12-Month, and One-Off Payment. Pricing information for each Membership can be found at https://unpause.club/shop/

In order to use the Membership, you must subscribe, pay any applicable subscription fees (“Membership Fees”) when due, and create an account (“Account”). You agree to provide true, accurate and complete information and keep your Account information current and updated. You shall not select or use as a username a name of another person with the intent to impersonate that person or use as a username a name subject to any rights of a person other than you without appropriate authorization. You are solely responsible for any and all activities that occur under your Account or password, and for keeping your Account password confidential and secure. You may never use another person’s account or registration information for the Services without permission. You agree to notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account or password. You should never publish, distribute or post login information for your Account. You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates. RU Medical will not be liable for any loss or damage arising from your failure to comply with this Section.


You represent and warrant that you are at least 18 years of age (or the applicable age to consent to data sharing as established by your Member State), provided that if you are under the legal age to form a binding contract in your jurisdiction, your use of the Services is subject to requirements of parental consent, in which case (i) your supervising parent or legal guardian is considered the user under this Agreement and is responsible for any and all activity; and (ii) you represent that your parent or legal guardian has reviewed and agreed to the Agreement and the Privacy Policy. If you are under age 18 (or the applicable age to consent to data sharing as established by your Member State), you may not, under any circumstances or for any reason, use the Services. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. The right to access the Services is revoked where this Agreement or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation.


Unpause software, text, graphics, images, video, audio, data and other material are made available to you through the Services (collectively referred to as the “Content”). The Services and Content include proprietary and third-party advanced technologies, such as artificial intelligence, machine learning systems, and similar technology and features (together, “AI Technology”), including third party large language models (“LLM”). Subject to this Agreement and your Membership, we grant to you a worldwide, non-exclusive,non-sublicensable and non-transferable limited license to (i) access and use (i.e., to download and display locally) the Content and the software and applications made available through the Services and (ii) use the Coolzen software embedded within the Coolzen Device (the “Coolzen Device”), in each case solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purposes other than using the Services is expressly prohibited without prior written permission from us. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right. The Content may be owned by us or may be provided through an arrangement we have with others, including other users of the Services, or our licensors, partners, sponsors, or affiliates. The Content is protected by intellectual property rights, including copyright under United Kingdom. Unauthorized use of the Content may violate copyright, trademark, and other laws and rights. Other than your rights in any User Content (as defined below), you have no rights in or to the Content, and you may not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us or the owner of the Content. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. If you violate any part of this Agreement, your permission to access and/or use the Content and Services automatically terminates and you must immediately destroy any copies you have made of the Content.

The Services are for personal use only and may not be used in connection with any commercial endeavours except those that are specifically approved by RU Medical. The following activities are expressly prohibited: (i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications; (ii) any use of the Services, which in our sole judgment, degrades the reliability, speed, or operation of the Services or any underlying hardware or software thereof; (iii) use of web scraping, web harvesting, or web data extraction methods from RU Medical even if the Account owner gives permission; and (iv) any use of the Services which is unlawful or in violation of this Agreement.


Unless otherwise prohibited by law, and without prejudice to RU Medical’s other rights or remedies, RU Medical shall have the right to immediately terminate (i) your Membership if you breach any of the terms of this Agreement and (ii) any of the Services, in our sole discretion at any time; provided that if you are not in breach of this Agreement, we will provide you with a pro rata refund of any Membership Fee paid by you in advance reflecting the period where you did not benefit from the terminated Services as a result of such termination.

You must maintain an active Membership to continue using the Services. This Agreement and your Membership may be renewed for additional Membership periods pursuant to the Membership purchased. If you do not maintain an active Membership and pay all Membership Fees when due, this Agreement shall terminate.

Unless otherwise stated, all Membership Fees are non-refundable, even if you stop using the Services. Your Membership will begin twenty-one (21) days after shipment of your Coolzen Device. In the case of a monthly Membership, you authorize RU Medical to charge your credit card after each one (1) month pre-paid period ends and, subject to our Warranty and Return Policy below, you may only cancel your monthly Membership after your initial commitment period of 6/12 months ends. The Initial One-Off Fee also covers the cost of yourCoolzen Device, and you will retain ownership of your Coolzen Device after youstop or cancel your Membership and after payment of the Initial Membership Fee.

If any Membership Fees that are due are outstanding for a period of three (3) days or more, your Account will go into an inactive state. In this inactive state, you will be unable to use the features from your Coolzen Device. You will, however, still be able to access any historical data, that is, data which is uploaded prior to your Account entering into an inactive state. Upon appropriate payment, your Account will be reactivated, and you will be able to utilize the full functionality of the Membership and your Coolzen Device.Upon cancellation or termination, all licenses granted to you hereunder shall terminate automatically, your right to use the Services shall cease and your User Content, as defined below, will no longer be available to you through the Services.


You shall receive the support and maintenance, if any, as set forth in Coolzen’s FAQs or as provided with your Subscription.


The Services may include functionality to permit the submission of your Content, whether manually at the direction of users of the Services or automatically in accordance with your Account settings (“User Content”) and the hosting, sharing, and/or publishing of such User Content. You warrant and represent that all User Content provided by you is accurate, complete, up-to- date, and in compliance with all applicable laws, rules and regulations. User Content includes, without limitation, any user profile information you submit and make publicly available, any information collected by the Coolzen Device. You understand that RU Medical does not guarantee any confidentiality with respect to User Content that you submit and make available to others. You shall be solely responsible for User Content you submit or allow to be collected and the consequences of our posting or publishing such User Content. In connection with any User Content you submit, you affirm, represent, and/or warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all User Content to enable inclusion and use of the User Content in the manner contemplated by the Services and this Agreement; and (ii) you have the express specific, informed and unambiguous consent, release, and/or permission of each and every identifiable individual person in the User Content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the User Content in the manner contemplated by the Services and this Agreement. By submitting the User Content to us, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to edit, modify, truncate, aggregate, use, reproduce, distribute, prepare derivative works of, modify, display, perform, publish and otherwise commercially exploit all or any portion of the User Content in connection with our provision of the Services and our (and our successors’) business, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels and sharing the User Content with social media platforms (i.e., posting User Content to Twitter or Facebook if enabled in your Account’s sharing settings) with our business partners and licensees for informational and analytical purposes. To the extent User Content contains personal data (as defined by the EU General Data Protection Regulation and/or the UK General Data Protection Regulation), the foregoing license is subject to our Privacy Policy. If your use of the Services is on behalf of or managed by a coach, team, organizing body or other entity you are affiliated with (“Managing Entity”), your User Content may also be shared with that team or other organization as more fully described in our Privacy Policy. You consent to that sharing and acknowledge and agree that we are not responsible for any use or disclosure of your information by that Managing Entity. You also hereby grant each user of the Services a non-exclusive license to access your User Content through the Services, if you have permitted such access through your Account settings, and to use, reproduce, distribute, prepare derivative works of, display, publish and perform such User Content as permitted through the functionality of the Services and under this Agreement. We may maintain copies of any User Content for purposes of backup, security, or maintenance, or as required by law.

In connection with User Content, you further agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business; or (v) impersonate another person. We do not endorse any User Content, or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with any User Content. We do not permit copyright infringing activities and infringement of intellectual property rights in connection with the Services, and we will remove all Content and User Content if properly notified that such Content or User Content infringes on another’s intellectual property rights. We may remove any Content and User Content without prior notice. We may also terminate your access to the Services if you are determined to be a repeat infringer. A repeat infringer is anyone who has been notified of infringing activity more than once and/or has had any User Content removed from the Services more than twice. We also reserve the right to decide whether Content or User Content is appropriate and complies with this Agreement for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length. We may remove such User Content and/or terminate your access for uploading such material in violation of this Agreement at any time, without prior notice and at our sole discretion. If you are a copyright owner or an agent thereof and believe that any User Content or other Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) or the EU Digital Copyright Directive (and any national law implementing the same in the UK or the EU) by providing our Copyright Agent with the following information in writing (see 16 U.S.C 512(c)(3) for further detail):

(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;

(iv) Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address;

(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our designated Copyright Agent to receive notifications of claimed infringement and other notices relating to User Content and/or violation of this Agreement (e.g., violations of criminal laws) is RU Medical Ltd., AHEAD Studio, 9th Floor, Becket House, 1 Lambeth Palace Road, London, SE1 7EU. Only notices pursuant to this Section 7 and notices relating to complaints in connection with User Content or violations of this Agreement should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be addressed to the address in Section 16.


RU Medical provides the Services for you to track, manage, and share your menopause-related information. The Services and any results or Content displayed via the Services, provided by RU Medical, do not provide medical advice and are not intended to be a substitute for (i) advice from your doctor or other medical professionals, or any diagnosis or treatment or (ii) a visit, call, or consultation with your doctor or other medical professionals. The Services do not and are not intended to diagnose, prevent, monitor, treat or alleviate disease, diagnose, monitor, treat, or compensate for an injury or handicap, investigate, replace or modify the anatomy of a physiological process, control conception, achieve its principle intended action in or on the human body by pharmacological, immunological or metabolic means, even if it is assisted in its function by such means or prescribe treatment, administer medicinal products, or perform any other tasks that constitute the practice of medicine or for other therapeutic purposes, in each case whether as a medical device (as defined in Medical Devices Regulations 2002) or otherwise and all Content available through the Services is for general informational purposes only. Use of the Services, or communication with us via the internet, e-mail or any other means, does not create any doctor-patient relationship. If you have any health related questions, please call or see your doctor or other healthcare provider. You should never disregard medical advice or delay in seeking medical advice because of any Content presented on the Services, and you should not use the Services or any Content on the Services for diagnosing or treating a health problem. You should always consult a qualified and licensed medical professional prior to beginning or modifying any diet, exercise, consultations, or training program.


a. Fees. You agree to pay (i) the Membership Fees as described in this Agreement and during the purchase and payment process; and (ii) the non- refundable Initial Membership Fee (as described above). Any payment terms presented to you in the process of obtaining your Membership are deemed part of this Agreement and are incorporated herein by reference.

b. Billing. We may collect payments from you directly or we may use a third-party payment processor (“Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for your Membership. The processing of payments by a Payment Processor will be subject to the terms, conditions and privacy policies of such Payment Processor in addition to this Agreement. We are not responsible for any errors by a Payment Processor. By choosing to purchase a Membership, you agree to pay us, either directly or through a Payment Processor, all Membership Fees and other charges at the prices then in effect and in accordance with the applicable payment terms and you authorize us, through a Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using your selected Payment Method. We reserve the right to correct any errors or mistakes that we or a Payment Processor make even if we or a Payment Processor have already requested or received payment.

c. Payment Method.

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through a Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

d. Recurring Billing. The Membership payment terms may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Membership Fees have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY OR ANNUALLY, DEPENDING ON YOUR SUBSCRIPTION) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO PAYMENTS ON YOUR ACCOUNT DASHBOARD PAGE.


f. Auto-Renewal.The Membership will be automatically extended for successive monthly renewal periods in the event you have purchased successive 6- or 12-month periods in the event you have purchased a 6 or 12- month Membership respectively. In the case of a 6 or 12-month Membership we will notify you by email at least thirty (30) days prior to such automatic extension taking effect. To change or terminate your Membership, go to Account settings at https://unpause.club/shop/my-account If you terminate your Membership, you may continue to use your Membership until the end of your then-current term and your Membership will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the Membership Fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring basis, you must cancel or terminate your Membership before the end of the then-current term. Your Membership cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, RU Medical will not refund any amounts that you have already paid.

g. Reaffirmation of Authorization. Your non-termination or continued use of your Membership reaffirms that we are authorized to charge your Payment Method for that Membership. We may submit those charges for payment, and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance or as otherwise described when you initially selected to purchase the Membership.


You agree to compensate and reimburse us on demand for any losses, including without limitation reasonable legal and accounting fees, arising out of or in connection with or resulting from (i) your User Content, (ii) your breach of this Agreement, (iii) your uploading or misuse of the Content or the Services, or (iv) your violation of law. We reserve the right to assume the exclusive defence and control of any matter which is subject to this section. In such case, you agree to cooperate with any reasonable requests assisting our defence of such matter.


As a consumer, you have certain rights under law and nothing in this Agreement can, or is intended to, limit or remove these rights. We don’t exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so, including for faulty or misdescribed goods.

We have taken every reasonable care in the provision of the Services. However, except as stated in Section 14 and to the extent permitted under applicable law, the Services and Content are provided on an “as is” and “as available” basis without any express or implied warranties or conditions of any kind. We hereby disclaim all implied warranties and conditions to the fullest extent permitted by law, including, but not limited to, the warranty of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.

To the fullest extent permitted by law, we, our affiliates, our partners, and our and their respective officers, directors, employees, agents, suppliers, or licensors, make no warranties or representations about the content (including the user Content) or Services, including but not limited to accuracy, reliability, completeness, timeliness, or reliability.

To the fullest extent permitted by law, neither we nor our affiliates or partners shall be subject to liability for truth, accuracy, or completeness of any information conveyed to users of the services or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause. Further, we make no warranty that the services will be available error free or that the services or the content are free of computer viruses or similar contamination or destructive features. If your use of the services or the content results in the need for servicing or replacing equipment or data, we shall not be responsible for those costs. You agree that your use the services and the content at your own risk.


To the extent we are allowed under applicable law to limit our liability, our liability to you for our failure to perform the Services with reasonable skill and care is limited to the total Membership Fees paid by you, and for any other loss or damage you suffer, whether direct or indirect (including, without limitation, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the Coolzen Device, the Services and/or the Content, whether based on warranty, contract, tort (including negligence), or any other legal theory, our liability is limited to one hundred pounds/euros.

In some jurisdictions, consumer protection laws may not allow certain disclaimers or exclusions or limitations of liability and consequently some of the disclaimers, exclusions and limitations of liability in this Agreement may not apply in whole or in part. We do not seek to exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded of restricted by applicable law.


The Services may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We will try to give you notice when we make a material change to the Services, but this is not always practical. Similarly, we reserve the right to remove any Content or User Content from the Services at any time, for any reason (including, but not limited to if someone alleges you contributed Content or User Content in violation of this Agreement), in our sole discretion, and without notice.


a. Assignment. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction, provided we ensure such assignment does not affect your rights under this Agreement. This Agreement will inure to the benefit of our successors and permitted assigns.

b. Governing Law; Venue. This Agreement, and any disputes arising out of or in connection with them (including non-contractual disputes), are governed by English law and you can bring legal proceedings in relation to the Services or this Agreement in the English courts. If you live outside of England, both you and RU Medical can bring legal proceedings in respect of the Services or this Agreement in either your local courts or the English courts.

c. Severability. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

d. Non-Waiver. Failure by us to act on or enforce any provision of this Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.

e. Entire Agreement. Except as expressly agreed by us and you, this Agreement, the Privacy Policy and any other terms presented to you on or before you create your Account and pay Membership Fees constitute the entire agreement between you and us with respect to the subject matter, and supersede all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter.

f. Headings. The section headings are provided merely for convenience and shall not be given any legal import.

g. Survival. All sections of this Agreement that, by their nature, should survive termination will survive termination, including, without limitation, the sections entitled User Content, Compensation, Disclaimer of Warranty and Limitation of Liability, and General.

h. Third Party Distribution Channels. RU Medical offers software applications that may be made available through the Apple App Store, the Google Play Store or other distribution channels (“Distribution Channels”). If you obtain such software through a Distribution Channel, you may be subject to additional terms of the Distribution Channel. This Agreement is between you and us only, and not with the Distribution Channel. To the extent that you utilize any other third party products and services in connection with your use of our Services, you agree to comply with all applicable terms of any agreement for such third party products and services.


If you have any questions regarding the Services, please contact RU Medical at or call 7493 169556.Our mailing addressis RU Medical, AHEAD Studio, 9th Floor, Becket House, 1 Lambeth Palace Road, London, SE1 7EU.


Our Twenty One (21) Day Return Policy

If you are unhappy or unsatisfied with your Coolzen Device or the Services you may cancel your Membership and return your Coolzen Device (at your own cost) for any reason within twenty one (21) days of receipt of your Coolzen Device for a full refund of the Initial Membership Fee (which will be paid via your original payment method), less return shipping and restocking costs. In order to receive your refund you must request a return within twenty one (21) days of receipt the Coolzen Device.

Below are instructions on how to return your Coolzen Device and receive your refund.


To request a return, you must contact Support at https://unpause.club/contact , at which point a return shipping label will be provided to you. Once you have requested your return, you are eligible for a refund of the Initial Membership Fee, less return shipping and restocking costs, as long as the Coolzen Device is received within twenty-one (21) days from the date you requested the return.

To cancel your Membership within the twenty-one (21) days of receipt of the Coolzen Device in order to receive your refund, you must return the Coolzen Device in the manner described above. If you do not return the Coolzen Device within that 21-day period, the refund will not be applied.

Once the 21-day period has passed, you may still return the Coolzen Device, but you will not receive a refund for all or any portion of your Initial Membership Fee. While you may still cancel your Membership at any time, the cancellation of the Membership after the 21-day period has passed will not go into effect until the end of the initial subscription period. You may discontinue your use of the Membership and Services at any time.

Once a Coolzen Device is returned, we reserve the right to refurbish the Coolzen Device for sale or for the Coolzen Device to be sold as a replacement Coolzen Device.

The foregoing return policy is in addition to (and not in place of) your consumer cancellation right that enables you to cancel your Membership and receive a refund of your Initial Membership Fee within fourteen (14) days after the date on which you entered into this Agreement. If you wish to exercise your consumer cancellation rights, simply notify us using the details provided in Section 15. If you cancel your Membership pursuant to your statutory rights, you must return the Coolzen Device to us within fourteen (14) days. Your Initial Membership Fee included the cost of the Coolzen Device and therefore if you do not return the Coolzen Device (in the same condition it was in when delivered to you and with original packaging and labels), RU Medical may charge you a restocking fee of £69 in your local billing currency (“Restocking Fee”) or may deduct an amount equal to the Restocking Fee from the refund of the Initial Membership Fee or. You are responsible for your costs of returning your Coolzen Device to us when exercising this right.

Lifetime Warranty. RU Medical warrants that your Coolzen Device are free from defects in materials or workmanship for as long as you have an active membership with no outstanding balance or any unpaid fees (such period, the “Warranty Period” and such warranty, the “Lifetime Warranty”). If your Coolzen Device is defective during the Warranty Period, Coolzen will provide the necessary replacement, subject to the conditions below, at no additional charge. RU Medical is not responsible to repair or replace your Coolzen Device if you violate this Lifetime Warranty. This Lifetime Warranty is non- transferable.

To be eligible for the Lifetime Warranty, you must:

– Have an active Membership with no outstanding balance or any unpaid fees; and

– Have a valid Payment Method on file should a Restocking Fee be charged (as RU Medical is currently unable to process Payment Methods over the telephone); and

– Have purchased the device directly from RU Medical.


– Lost Coolzen Devices(s) and accessory(s);

– Damage or failure through misuse or malfunction, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to instructions provided by RU Medical;

– Damage or failure due to accident, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions;

– Cosmetic damage;

– Any unauthorized modification to the Coolzen Device or charging accessories;

– Attempted repair by unauthorized persons or with any parts not originally intended for or compatible with the Coolzen Device; or

– Any alteration of the factory model name and/or serial number. This Lifetime Warranty gives the purchaser specific legal rights. You may also have other rights which vary from state to state that may result in the change of this Lifetime Warranty.

For Support, please contact at https://unpause.club/contact

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