Frequently asked questions

1. What are the signs of early menopause?

Early menopause may show signs like irregular periods, hot flashes, night sweats, vaginal dryness, mood changes, trouble sleeping, tiredness, less interest in sex, brain fog, and changes in weight and hair texture.

2. When does perimenopause start?

Perimenopause usually starts in a woman’s 40s, but it can begin as early as the mid-30s or as late as the early 50s. This phase lasts about 4 to 10 years, with fluctuating hormone levels leading to symptoms like irregular periods and hot flashes. It ends when a woman has not had a period for 12 months, marking the start of menopause.

3. What are the symptoms of perimenopause?

Symptoms of perimenopause can include irregular periods, hot flashes, night sweats, mood swings, difficulty sleeping, fatigue, and changes in sexual desire.

4. What vitamins help during perimenopause?

Some helpful vitamins during perimenopause include Vitamin D for bone health, B vitamins for energy, and Vitamin E for reducing hot flashes. Always consult a healthcare provider before starting any supplements.

5. What age does perimenopause typically begin?

Perimenopause typically begins in a woman’s 40s, but it can start as early as the mid-30s or as late as the early 50s.

6. How to stop sweating at night?

To stop sweating at night, try keeping your bedroom cool, using breathable bedding, avoiding spicy foods and alcohol before bed, and wearing loose, lightweight clothing. Staying hydrated can also help.

7. How to stop hot flashes fast?

To quickly stop hot flashes, try breathing deeply, drinking cold water, moving to a cooler area, or using a fan. Lifestyle changes, such as dressing in layers and avoiding triggers like caffeine, can also help manage them.

8. How to stop hot flushes without HRT?

To stop hot flushes without hormone replacement therapy (HRT), consider lifestyle changes like maintaining a healthy weight, avoiding triggers, and trying mind-body practices like yoga or meditation. Non-hormonal medications may also be an option.

9. What are the common causes of hot flushes?

Common causes of hot flushes include hormonal changes during menopause, stress, certain medications, spicy foods, caffeine, and alcohol consumption.

10. How to manage hot flashes at night?

To manage hot flashes at night, keep your bedroom cool, wear breathable fabrics, layer your bedding, and consider using a fan. Avoiding triggers like alcohol and spicy foods in the evening can also help.

1.How do I buy Coolzen ?

You can get Coolzen directly here from our website, log on to our shop page.

2.Do I need to have any membership ?

Yes, we offer membership plans for Coolzen ranging from £9.90 per month for 12 months to a one-off payment of £199.00.

3.What does the membership include ?

The Unpause membership provides you access to the Coolzen device, 15 Cooltac Strips (monthly), and access to the Unpause mobile app.

4.How long does one therapy session last ?

Each therapy session lasts for 50 seconds, ensuring you experience relief in less than a minute.

5. Can I cancel my membership ?

Yes, you can cancel your membership at any time by writing to us at customercare@rumedical.co.uk. However, please note that while you can cancel the renewal of your membership, the initial commitment period cannot be cancelled after 21 days.

6. Is there a minimum commitment period for the membership?

Yes, a minimum commitment of 6 or 12 months is required, ensuring you receive full membership benefits and support.

7. What benefits am I missing when purchasing the device upfront?

Without membership, you miss out on full app access, monthly strip deliveries, and a lifetime warranty. However, you gain the benefit of no commitment and unlimited therapy use. Please note that the warranty is only valid for the duration of the active subscription.

8. How long can I wear a single strip for?

You can wear a single strip for up to 24 hours continuously.

9.Can the same strip be used multiple times?

The strip is for single use only and should NOT TO BE REUSED for hygiene reasons.

1.How does the Unpause app help me ?

The Unpause App helps you in seamless connection with the Coolzen device.

2.How do I connect the Coolzen device to the Unpause app ?

After logging into the app, simply enable Bluetooth and tap "Pair" on your screen. Once connected, the app will automatically sync your data with the Coolzen device for seamless communication.

3.Where can I download the Unpause App ?

You can download the Unpause from App Store and Play Store.

4.How does the checklist report in the Unpause App help me ?

The checklist allows you to track your menopause symptoms, generating a detailed report that you can share with your GP for better evaluations and personalised treatment options.

5.How does the therapy graph help me ?

The therapy graph shows you a weekly overview of hot flashes, helping you visualise progress and understand trends in your symptom relief.

6.Can I order Cooltac strips from the Unpause App ?

Yes You can order CoolTac strips directly from the Unpause App.

7.How do I get notifications from the Unpause App?

Once your device is connected, you can turn on notifications in your app settings to receive gentle reminders and updates on therapy and wellness tips.

8.What should I do if my Coolzen device doesn’t connect to the app?

Make sure Bluetooth is enabled, the device is charged, and try pairing again. If issues persist, consult the in-app troubleshooting guide or contact support.

9.How secure is my data on the Unpause App?

The Unpause App uses industry-standard encryption to keep your data secure, so you can focus on your wellness with peace of mind.

1.Can I cancel or modify my order before it is shipped?

We're happy to accommodate modifications to orders if requested before shipment. Simply log in to our panel and reach out to us at customercare@rumedical.co.uk.

2.How is my data secured ?

At Unpause, we prioritize the protection of your data. In strict compliance with GDPR regulations, we employ advanced anonymization techniques to render all user data unidentifiable. This means that your personal information is transformed into a format that cannot be linked back to you, ensuring your privacy and security. Rest assured, your data is securely stored and safeguarded against unauthorised access, giving you peace of mind while you enjoy our services.

1.Can the Coolzen device be used by individuals with specific medical conditions or sensitivities?

Coolzen is meticulously designed to cater to the needs of women experiencing hot flushes during their menopausal journey. Its design and functionality are tailored to address this specific concern, providing targeted relief and comfort during this transitional phase.

2.Is the Coolzen device suitable for individuals with allergies or skin sensitivities?

Ensuring comfort and safety for all users is a top priority. Coolzen has been crafted with hypoallergenic materials and undergone rigorous testing to minimise the risk of adverse reactions. However, individuals with known allergies or sensitivities should consult with their healthcare provider before using the device.

3.Can Coolzen be used in conjunction with other menopausal symptom management techniques or treatments?

Absolutely! Coolzen is designed to complement a holistic approach to managing menopausal symptoms. It can be safely used alongside other methods such as hormone therapy, lifestyle modifications, and dietary supplements. As always, individuals should consult with their healthcare provider to develop a personalised treatment plan tailored to their needs and preferences.

1.How frequently are app updates released, and what new features can users expect in future updates?

At Unpause, we are committed to continuously enhancing the user experience through regular app updates that are released on a regular basis, ensuring that users have access to the latest features and improvements.

With each update, users can expect a range of enhancements, including new personalised therapy options, improved user interface design, expanded data analytics capabilities, and integration with emerging technologies to further optimise the effectiveness of the Coolzen device.

1.Why should I get a membership?

The Unpause Membership gives access to personalised therapy at your fingertips. Gain on-demand access to customised support tailored to your needs, complemented by 24/7 customer assistance. Stay ahead with priority access to the latest app updates, ensuring you always have the tools you need for your wellness journey.

2.When does the membership start ?

The membership initiates after a three-week trial period, granting access to exclusive benefits and personalised support.

3.What is included in the membership?

The membership includes: The Coolzen Device Therapy On Demand Access to all features on our app Unpause 30 units of CoolTac strips shipped to you monthly for everyday use.

4.What are the benefits of getting membership ?

We offer a subscription plan tailored to your needs with exclusive benefits. By subscribing to our Personalised Therapy, you unlock real-time insights.

1.Is there a warranty or guarantee provided with the purchase of the Coolzen device?

The Coolzen device is accompanied by a lifetime warranty, aiming to assure customer satisfaction and trust in our product. This warranty ensures coverage against manufacturing defects and malfunctions, offering assurance to our customers.

2.Are there any restrictions on international shipping or availability of the product in certain regions?

At Unpause, we are dedicated to ensuring that women worldwide have access to Coolzen. Currently, we offer shipping to the UK and Baltics (through our distributors). However, please note that shipping to other regions may be limited due to logistical or regulatory considerations. For inquiries regarding shipping to your specific region, we encourage you to contact our customer support team for assistance.

3.What steps are taken to ensure the safety and effectiveness of the Coolzen device and its accompanying accessories?

At Unpause, we prioritise the safety of Coolzen and its accessories. Every Coolzen device undergoes rigorous quality control protocols during manufacturing to meet our high standards. Coolzen is UK & CE certified, ensuring its safety. Our commitment to ongoing research and development ensures our products remain innovative and deliver optimal results.

4.Are there any user testimonials or success stories available to demonstrate the effectiveness of Coolzen ?

We are honoured by the positive feedback and success stories shared by our delighted customers. These testimonials underscore the effectiveness of the Coolzen device in tackling hot flushes and enhancing overall well-being during menopause. They stand as a testament to the effectiveness of Coolzen and the dedication of our team to empowering women's health and wellness. Refere our testimonials section fro more.

Frequently asked questions

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